Conflict Resolution
Mediation Guide
Briefly speaking, mediation is a process where those involved in a dispute meet with a neutral, impartial third party, the mediator, who helps facilitate a dialogue and assists the parties to work together to resolve the conflict.
In mediation, both parties meet with the mediator to talk about what they want and what they think is best. Each side tells their story and together, assisted by the mediator, they may create an agreement to meet their needs. A mediator is not a judge, and the mediator does not make decisions for the parties. As an independent and impartial facilitator, the mediator is actively engaged in problem-solving. Participants become involved in shaping an equitable agreement that is uniquely suited to their needs and circumstances. If the parties reach agreement in mediation, then that agreement can be written out and signed by each party.
The non-adversarial nature of mediation is especially appropriate for parties in the kind of ongoing relationships found in the workplace and the school.
Research indicates that participants in mediation are more likely to follow through on agreements since they have actively participated in creating the agreement. Mediation is both voluntary and confidential.
As increasing numbers of people select mediation, it has become obvious that mediation can and does work. Agreements are reached, neither party feels “taken,” and agreements last. Mediation is not easy. It requires participation and engagement. You will be asked to verbalize your thoughts and express your feelings while also listening to others. The benefits are worth the effort.
- Structure your own agreement, unique to your needs and circumstances
- Ensure a comprehensive and creative agreement in which present and future concerns are incorporated
- Protect privacy and confidentiality while demonstrating good faith
- Save time and money
- Minimize hostility, competitiveness, and anxiety
- Improve communications and problem-solving techniques in interpersonal situations